How Can We Help?

Find answers to frequently asked questions about our delivery service

Basics

Click on the "Forgot Password" link on the login page and enter your account email address. You will receive an email with instructions to reset your password.

Click on "Sign Up" in the navigation menu and enter the required details including your name, email, phone number, and create a password. It only takes a minute!

Yes, you can! However, our drivers can only make one delivery at a time currently. Stay tuned for updates when multi-stop deliveries become available.

Yes, you can cancel your order before it is picked up at no charge. Once your package has been picked up by a driver, the order cannot be cancelled.

Contact our support team at [email protected] and we will delete your account upon verification.

Getting Started

Our pricing is simple and transparent: $3.43 dispatch fee to send our courier, plus $1.43 per mile plus tax. A 10% gratuity tip for your PICK UPer is automatically included.

All deliveries are insured up to $100 in value. We are working on offering additional insurance options for higher-value items in the future.

Become a PICK UPer

Yes! If you want to drive with PICK UP MY THINGS but need a vehicle, you can get transportation from one of our vehicle partners or from a fleet partner in select markets.

PICK UPer earnings are based on: size/weight of the order, time of day, number of items, delivery distance, batch incentives, peak boosts, and customer tips.

Payment Schedule: PICK UPers are paid weekly via direct deposit for services provided Monday through Sunday.

Payments

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely through Square.

Absolutely! We use Square for payment processing, which provides bank-level security and encryption. We never store your full credit card information on our servers.

Delivery

We dispatch a driver immediately after you place your order. Our same-day delivery service means your package gets moving right away!

Our mobile app provides real-time GPS tracking so you know exactly when your package will arrive.

Check the tracking status in your app or contact the driver directly. You can also reach our support team for assistance.

We process refunds upon approved request within 5 business days. Contact [email protected] to initiate a request.

Still have questions?

Our support team is here to help you 7 days a week

Contact Support